Refund policy

At PDLSport, customer satisfaction is important to us. Please review our return and refund policy below before making a purchase.

1. Returns Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Products must be returned in original packaging with all tags intact

• Proof of purchase is required

Certain items, including clearance or customized products, may not be eligible for return unless defective.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products (unless faulty)

• Clearance or final sale items

• Customized or personalized products

• Gift cards

3. Return Process

To initiate a return, please contact us through our store’s contact page with your order number and reason for return. Returns sent without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and images of the issue.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

8. Late or Missing Refunds

If you haven’t received a refund after processing confirmation, please check with your bank or payment provider before contacting us.

9. Contact Us

For any questions regarding returns or refunds, please contact us through our store’s contact page. Our team is happy to assist you.